I contacted IMSI over 6 times via chat and email to ************************* - Direct Sales Supervisor, ******** - IMSI Tech Support, and the owner. Then they told me that I needed to upgrade because the program is no longer compatible with Windows 10 which I know is not the case because I did use it in Windows ************************** my backyard. Then the online codes stopped working so I had to call to get an activation code. Then I would have to get a new activation code online every time I opened the program. For the longest time, I only had to use an activation code when I installed the program on my new computer. I loved using the program but now that I am retired and I do not want to purchase an updated version. Starting in 2022, the company would no longer give me an activation key so that I could use the program. The program worked fine in Windows XP, 7, 8 and 10 through the pandemic in 2021. I purchased Turbocad Professional Version 11 in ****. I told him through an email that I ether want my cd or a refund of $59.99 put back on my debit card. The person that was assigned to the case is *****************. So far, I haven't heard from them by way of a phone call or email. I even left them my phone number so they could call me. I have tried to contact them by phone leaving them a message on their answering machine and got no response. I've sent them numerous emails and have been completely ignored. I have tried to contact them through emails and phone calls. The only complaint I have is it's been over three months and I still haven't received my backup cd which cost me $59.99. I got the instant download, and it works fine with no complaints. The whole order was for an instant download and a backup cd for $77.97. I paid $59.99 for a cd and never received it in the mail. I purchased a computer software program on September first, 2022. I paid for the program, activated it, had to reactivate it last year, and now am being told that although I didn't deactivate it, they cannot help me. The company will not respond to my emails or voicemail messages, and the person I chatted with would not even explain why this has happened to me again. I still have not received the activation code for the product and do not understand how a company can deactivate a program I paid for, and then refuse to reactivate it. He informed me that he didn't have any old codes he could issue me, and when I questioned him and asked for the companies contact info, he responded by putting his info in the chat client and disconnecting the chat. After writing and calling them multiple times with no response over a two week period, I spoke with someone via their chat. The code that I previously was given did not work, so I contacted IMSI to request the activation code. I have made no changes to the program and never deactivated it on my laptop, however when I went to log on to use it, it stated that it again needed activated. In order to activate the product, I was required to obtain an activation code directly from the company. I purchased Floorplan Plus 3D V16 and was sent the CD with a serial number attached to it. I want to be fully reimbursed for both products. I fear I will never be reimbursed and I don't know what to do. I'm horrified to see they have an F rating with you. Still waiting for a response.I have now paid for two software packages and I'm $214 out of pocket. They also gave me a name for someone who can help me with a mac. They gave me an email address for someone to connect with for a refund. I did connect with tech support via chat today but they didn't know how it worked on a mac. Now 48 hours have passed and there have been no responses to my request for the windows software. Meanwhile I purchased and downloaded the correct mac version which still did not upload properly. I sent in a request for the refund via chat and received an email confirmation that I would have a response within 24 hours. I wasn't worried because they had a 30 day return policy. I made an error and accidentally bought the windows version instead of the mac version. I got an email response from the support desk but it still did not work and they never responded again.April 25 I decided to buy the full software version as it had many good reviews (but I did not check the company - shame on me). First transaction was April 12 to download free trial software.
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